Shipping policy

Last Updated: 04-04-2025

At Modesto Shoes, we believe in delivering not just comfortable footwear but also a seamless shopping experience. We understand the importance of timely deliveries and reliable service, so we’ve outlined everything you need to know about our shipping process below.

 

Shipping Destinations

If your location is not available at checkout, please contact our support team, and we’ll do our best to assist you.

 

Order Processing Time

  • All orders are processed within 3-4 business days (Monday–Friday, excluding public holidays).
  • Once processed, you’ll receive a shipping confirmation email with your tracking details.

 

Shipping Options & Estimated Delivery Times

  • We offer a range of shipping options to best suit your needs:
  • Standard Shipping: Estimated delivery within [e.g., 3-7 business days].
  • Express Shipping: Estimated delivery within [e.g., 1-3 business days] for urgent orders.

 

Shipping Costs

  • Standard shipping: Free Above $99
  • Express shipping: $15

 

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can track your order using the link provided in the email. If you do not receive tracking details, please reach out to us.

 

Delivery Delays & Issues

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to factors beyond our control, such as:

  • Weather disruptions
  • Carrier delays
  • Customs clearance (for international orders)

If your order is delayed, please allow extra time before contacting our support team. We appreciate your patience and will work to resolve any issues as quickly as possible.

 

Lost or Stolen Packages

Modesto Shoes is not responsible for lost or stolen packages once they have been marked as delivered. To avoid potential issues, we recommend selecting a shipping option with signature confirmation. If you believe your package is missing, please contact the courier directly or our team for further assistance.

 

Returns & Exchanges

If your order arrives damaged or incorrect, please refer to our [Return & Exchange Policy] for the next steps.

 

Contact Us

E-Mail : info@modestoshoes.com.au