Refund policy

Last Updated: 04-04-2025

At Modesto Shoes, we want you to love your footwear as much as we do! If you’re not 100% satisfied with your purchase, we’re here to make returns and refunds as simple as possible.

1. Returns Eligibility

We accept returns under the following conditions:

• Items must be unused, unworn, and in their original condition (including packaging).
• Return requests must be made within 14 days of receiving your order.
• Proof of purchase (receipt or order confirmation) is required.
• Items marked as final sale or custom-made are not eligible for returns.

2. How to Return

• Initiate a Return: Email our customer support at info@modestoshoes.com.au with your order details.
• Pack the Item: Securely pack the shoes in their original box to prevent damage.
• Send it back: We will provide a return label for eligible returns. If returning for a change of mind, shipping costs may apply.

Please Note:

• Customers are encouraged to carefully review the Size Guide and confirm their correct size before placing an order. Return Shipping costs will apply if the return is due to size issue.

3. Refunds

• Once we receive and inspect your return, we’ll process your refund within 5-7 business days.
• Refunds will be credited to the original payment method.
• Shipping fees (if applicable) are non-refundable.

4. Exchanges

Need a different size or style? No worries! Contact us within 48 hours of receiving your order. Simply follow the return process and let us know your preferred exchange option.

 

5. Contact Us

E-Mail : info@modestoshoes.com.au